Refund & Cancellation Policy
Last updated: 1 November 2026
This policy explains how cancellations and refunds work for paid CaptionTik subscriptions and credit packs purchased from CaptionTik. It forms part of our Terms of Service.
1. Cancelling a subscription
- You can cancel at any time from Dashboard → Billing. You can also email support@captiontik.cyou from your account email address and we will cancel it for you within 1 business day.
- Cancellation stops all future renewals and cancels the payment mandate with Razorpay. No further charges are made after you cancel.
- Your paid features stay active until the end of the billing period you have already paid for. After that your account moves to the Free plan. Your projects are not deleted.
- Downgrading to a lower plan takes effect at the end of the current billing period.
2. When you can get a refund
- 7-day guarantee on your first subscription payment: if you are not satisfied with your first paid subscription, ask for a full refund within 7 days of the first charge, provided you have used less than 30 export minutes in that period.
- Forgotten renewal: renewal charges are generally non-refundable, but if you forgot to cancel and have not used any paid feature since the renewal, contact us within 48 hours of the charge and we will refund it in full.
- Credit packs: unused credit packs can be refunded in full within 7 days of purchase. Once any credit from a pack has been used, that pack is non-refundable.
- Duplicate or failed transactions: if you were charged twice, or money was debited but the plan or credits were not activated, you will receive a full refund of the extra or failed amount. Amounts debited for a failed payment are usually reversed automatically by your bank or Razorpay within 5–7 business days.
- Service not provided: if we are unable to provide a paid feature you purchased because of a fault on our side that we cannot fix within a reasonable time, we will refund the unused portion of your payment.
3. What is not refundable
- Partial or pro-rata refunds for the unused part of a billing period after you cancel or downgrade (outside the cases above).
- Monthly usage allowances that were not used.
- Charges made by third-party providers, such as an AI or transcription provider you connected with your own API key.
- Accounts suspended for breaking our Terms of Service.
4. How to request a refund
Email support@captiontik.cyou or use our contact form with your account email, the Razorpay payment ID shown on your invoice (it starts with pay_) and the reason for the request. We reply within 2 business days.
5. Refund timelines
- Approved refunds are initiated within 2 business days of approval.
- Refunds are always paid to the original payment method through Razorpay. Once initiated, they normally reach your account within 5–7 business days; some banks and card issuers can take up to 10 business days.
- UPI refunds are usually credited faster, often within 1–3 business days.
- When a refund is approved, the related plan or credits are removed from your account.
6. Delivery
CaptionTik is a digital service delivered online; there is no physical shipping. Plans and credits are activated immediately after Razorpay confirms your payment. See our Shipping & Delivery Policy.
7. Questions and complaints
If you are unhappy with a refund decision, write to our Grievance Officer, Grievance Officer, CaptionTik, at support@captiontik.cyou. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.
Who we are
CaptionTik (captiontik.cyou) is operated by CaptionTik, India. Email: support@captiontik.cyou.